Privacy Policy

Privacy Policy


  • Adept Industrial Solutions takes your privacy seriously. Adept Industrial Solutions will never sell, rent or in any other way make your personal information available to a third party.
  • We collect information on our website when a Client makes a purchase or if a request is lodged for information concerning a particular issue. This information is used to develop relationships with our clients and to continually enhance the Adept Industrial Solutions Web site. We hold our users and their privacy concerns in the highest regard. Maintaining privacy is critical to us. Please take a moment to read our Privacy Policy for a better understanding of the measures we take to protect you.
  • We may make content or services from other Web sites, including our affiliated or co-branded ones, available to you from links located on the Adept Industrial Solutions website. These other Web sites are not subject to this Privacy Policy. We recommend that you review each individual Web site’s Privacy Policy when asked for personal information when visiting them. While we attempt to carefully screen our partners, Adept Industrial Solutions assumes no responsibility for the Privacy Policies on any of the sites outside of its direct control.
  • Other countries have different laws that apply to the collection and use of personal information. We advise that you contact the Privacy Commissioner of the Government of the country concerned.
  • We are committed to providing you with an Internet experience that respects and protects your personal privacy choices and concerns.

What this Privacy Policy Covers

  • This Privacy Policy covers Adept Industrial Solutions treatment of personally identifiable information that Adept Industrial Solutions collects when you are on the Adept Industrial Solutions site, and when you use Adept Industrial Solutions’ products and services.
  • This policy does not apply to the practices of other sites or to people that Adept Industrial Solutions does not employ or manage.

Information Collection and Use

  • Personally identifiable information is information, such as your name, mail and street address, telephone, fax, e-mail address, that can be used to uniquely identify you.
  • Anonymous information is not personally identifiable information. Anonymous information is information about how you use our site (such as sites you visit and searches you do). Anonymous information also includes the domain names and/or the time of day the site was visited, and other non-personal information.
  • It is only when you complete a form or send a request for information that you will be asked to provide us with personally identifiable information.
  • Adept Industrial Solutions collects personally identifiable information when you register as an Adept Industrial Solutions Client, when you use certain Adept Industrial Solutions products or services, and when you enter promotions or surveys.
  • When you ask for information from us, Adept Industrial Solutions, will ask for your details including your name, address, telephone and fax and in the case of a non-account purchase your credit card details. Once you register with Adept Industrial Solutions and use our products and services, you are not anonymous to us.
  • When ordering directly from our website your Credit Card details are collected via our website hosting service using Secure Sockets Layers (SSL) technology. With SSL Credit Card information is securely encrypted as it travels across the Internet to Adept Industrial Solutions. The lock symbol on the user’s web browser will indicate when SSL is enabled.
  • We may conduct occasional online surveys and chat rooms to improve our service and to seek the opinions of our users. These surveys are entirely voluntary, and you may easily decline to participate.

Information Sharing and Disclosure

  • Adept Industrial Solutions will not sell or rent your personally identifiable information to anyone.
  • We automatically collect IP usage information when you visit our Web site. This information helps us evaluate how our visitors use and navigate our site on an aggregate basis, including the number and frequency of visitors to each Web page, and the length of their visits. We do not monitor usage on an individual basis.
  • Adept Industrial Solutions will only send personally identifiable information about you to other organisations or people when:
    • We have your consent to share the information
    • We need to share your information in order to provide the information or service you have requested. 
    • We need to send the information to a third party that works on behalf of Adept Industrial Solutions to provide a product or service to you. Unless we tell you differently, these organisations do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.
  • Adept Industrial Solutions reserves the right to disclose and use personally identifiable information in special circumstances where it is necessary to enforce our Terms and Conditions of Use. We may also disclose or use your personal information when we, in good faith, believe that the law requires us to do so.
  • If a governmental agency, or a law enforcement agency, requests information in relation to the identities of our user, we will comply with the request. If we receive a request by a third party that is not a governmental agency (for example, a request in connection with civil litigation), we will contact the user whose identity has been requested using the contact information the user provided during the registration process. We will wait 10 working days after notifying the user before deciding whether to comply with the request by disclosing the identity of the user, unless the request requires us to disclose this information before then. If we cannot wait 10 days because of the deadline in the request, we will let the user know the deadline included in the request when we provide notice that we received it.
  • We will not share any anonymous information about your use of our site with third parties if we know that this information will be linked with your personally identifiable information obtained from another source, unless you have given us permission to do this.
  • We will not share with third parties any personally identifiable information about you that is of a medical, ethnic, financial or sexual nature which comes into our site through e-mails, chat rooms or surveys.


  • Adept Industrial Solutions may set and access Adept Industrial Solutions cookies on your computer. This cookie is not linked to any personally identifiable information.
  • Cookies do not damage your computer.
  • You can decide if you want to accept cookies by changing the settings on your computer. You can reset your browser to refuse all cookies or allow your browser to show you when a cookie is being sent.
  • Adept Industrial Solutions allows other organisations that are presenting advertisements on some of our pages to set and access their cookies on your computer. The way other organisations use their cookies is subject to their own privacy policies. Advertisers or other organisations do not have access to Adept Industrial Solutions cookies.
  • If you want to prevent a third-party ad server from sending and reading cookies on your computer, currently you must visit each ad network’s web site individually and opt out.

Banner Ads

  • Occasionally we may allow other organisations, called third-party ad servers or ad networks, to display advertisements within our web pages.
  • Because your web browser must request these advertising banners from the ad network web site, these organisations can send their own cookies to your cookie file, just as if you had requested a web page from the site.
  • Please note that if an advertiser asks Adept Industrial Solutions to show an advertisement and you respond to that ad, the advertiser or ad-server may reasonably conclude that you accept the terms and conditions of their Privacy Policy

Third Party Sites

No third-party sites are covered by our Privacy Policy, but we will make every effort to ensure that third party sites comply with our Privacy Policy

How to Opt-Out

You must provide registration information when making an inquiry of Adept Industrial Solutions. However, you may choose to “opt out” of receiving further e-mail contacts/newsletters from Adept Industrial Solutions by contacting us at


  • Any information you supply to Adept Industrial Solutions is protected for your privacy and security.
  • In certain areas Adept Industrial Solutions uses SSL encryption to protect data transmissions.
  • We operate a secure web site protected by industry standard firewall and password protection. We have security measures in place to attempt to protect against the loss, misuse and alteration of any data you may provide us.
  • Only certain employees have access to the information you provide us.
  • If any confidential or personally identifiable information is accessed by a third party, whether by negligence or otherwise of Adept Industrial Solutions, its agents, contractors, related bodies corporate, affiliates or associated parties, to the extent permitted by law, are not liable to you or to any person claiming through you in any way for any loss, damage, costs, liability or other form of contribution.

Changes to this Privacy Policy

  • Adept Industrial Solutions may edit this policy from time to time. We will post any changes here, so be sure to check back periodically. However, please be assured that these changes will not use the personal information you submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy without your prior consent.
  • We constantly improve the information and tools used to store data that you may provide to us. Please refer to this page from time to time to see these new features.
  • We reserve the right to change this Privacy Policy at any time. All changes will be posted to this page.

Comments or Suggestions

If you have questions or suggestions send an e-mail

If you feel that your inquiry has not been satisfactorily addressed, you should contact the Federal Privacy Commissioner.

This Privacy Policy was last updated on: 19th February 2019.


T: 1800 008 590


T: 1800 008 590

Sales & Support

Kieran McKenna
M: 0418 258 464

Sales & Support

Adel Ghali
M: 0418 292 795

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